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Customer Service: Beyond Company Policy
There's more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect and concern --- qualities that can't be spelled out in a company policy. Consider: The managers of two...
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions."
Now don't...
First Contact: The Source of Customer Loyalty
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction is Worthless; Customer Loyalty is Priceless,...
How To Create A Better Brochure
Having a quality brochure makes a positive impression on a potential customer. It gives the appearance that you’re serious about your business.
And it may give you an advantage over competitors who don’t use brochures.
Printing...
How To Realistically Set Your Fees - Part 4
Effect Of Bad Debts
So far, we have covered the major factors involved in setting your fee structure. We have set a realistic number of billable hours, calculated the effect of expenses and taken into account the cost of a benefit package.
...
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Customer service, everyone say's their's is great
Customer service, everyone say's their's is great
while a large percentage fail miserably.
By Vern Anderson
Customer service is probably the most important
part of any online business, but many are dropping
the ball.
This past week (not by design) I encountered just
how great a lot of customer service problems are
handled.
My first dealing was after I made a product purchase
and needed customer support for the product. After four
request's for support with no answer I gave up.
Now it could be that my email never got to the customer
support due to filters. I only know how the person
needing support feels.
Another web site was offering a service (45.00 per month)
I thought I might need for my web sites so this time I
sent an email to customer support asking about the quality
of their customer support and elapsed time for a reply.
Three day's later I received a reply and the tone of the
reply was, why are you bothering us when you are not a
customer. I emailed another question and never received
a reply at all.
I located this same service at another web site (only the
name was different) so I tried again. After two day's I
received my answer to their customer support implying,
why
don't you signup and find out. Now I receive autoresponder
messages every couple of day's pushing their service.
Is this what customer service on the web is coming to?
What ever happened to (the customer is always right?)
I realize that the web sites that are doing very well are
very busy handling a lot of daily chores, however customer
service needs to be at the very top of their list if they
want to continue to be very busy.
I know some sites still have excellent customer service,
three of those are, Host4Profit, Graham Hamer of Profit-Plan
and Terry Dean NetBreak Throughs. I have received excellent
customer service at these web sites.
Now I know there are a lot more with excellent customer
service, but I also know that an awful lot of the top sites
are failing miserably.
Customer support is the one thing that will make or break
a great web site with great products faster than you can
say scat.
About the Author
Vern Anderson,
Publisher News You Need http://www.newsyouneed.us
And Proud owner Plug-In Profit Site. Let Stone
Evans build you one for free. Earn residual commissions
from one web site. Create a monthly paycheck. See It Here!
http://www.beanaffiliate.com
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