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At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only...
DON'T OVERLOOK THE 3 SPECIAL BENEFITS EVERY CUSTOMER WANTS FROM YOU
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits. But you're losing sales if you don't automatically provide all three.
1. FAST RESULTS
Prospective customers may take...
Generating Publicity: Will The Media Be Interested In My Product/Business?
When it comes to launching a new business or product, some marketing consultants might say that EVERY product is appropriate for a publicity or media exposure campaign. That is true to a degree, but as a PR/publicity professional and former...
How Merchant Accounts Can Save You Money
We all know that accepting credit cards is the key to online sales. Unfortunately, most merchants are unaware that acquiring a merchant account can actually save them money. And in many cases, big money!
For this experiment, we will use a...
Sure Fire Ways To Drive Customers Away!
Call it a blind spot. Call it regimented thinking. Call it
the-way-we-have-always-done-it. But by any name, there are
actions and practices that far too many businesses engage in
that can unknowingly drive customers away.
When I observe...
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Good Customer Service - Would you like fries with that?
We all like to be treated with good customer service -- respect
and kindness -- when receiving services or purchasing products,
but how many of us are conscious of our own attitude and body
language when the roles are reversed and we are the service
provider? Good customer service is crucial to the success of
most businesses, regardless of the profession. It can increase
profits, establish a respected reputation, build customer
relationships and establish loyalty.
It doesn't matter what position you hold in a business because
any employee can benefit from practicing good customer service.
When you show your employer that you value the quality of
services or products it provides, you become a valuable asset -
making you eligible for promotion and/or a raise.
Thank goodness that acquiring good customer service skills is a
really simple task. All it takes is a little dedication and a
genuine desire to treat your customers the best that they
deserve.
To get started, think about how you greet your customers. Do you
avoid saying hello or even acknowledging them? It is very
important to make eye contact and greet a customer to show that
you are available to provide them service if its needed.
Properly greeting customers also shows that you are confident;
however, you need to be confident for a reason. You should have
a good understanding of the product and/or services you provide
so that if a customer has a question or needs assistance, you
are able to deliver a satisfactory response.
It is also vital to be aware of your body language. What does
your body language say about you? Slouched shoulders and a frown
convey a lack of confidence and unhappiness or you could
just be
having a bad day. However, try to leave negativity at home and
away from the workplace.
Smile often, if appropriate, or model the emotion that is
suitable to the situation. For example, if a customer is venting
about an issue, do not smile constantly. Instead, nod and
maintain eye contact to show that you empathize with their
concern. Also use a tone of voice that conveys friendliness and
sensitivity - the right tone shows customers that you care about
their needs.
Lastly, think about how you end a customer interaction. Did you
resolve any issues or questions a customer presented? Never end
an interaction without making sure that the customer is
satisfied with the service you provided. Avoid this scenario by
asking, "Is there anything else I can do for you today?" or "Did
I answer your question?"
The importance of good customer service cannot be emphasized
enough. You can build and maintain customer loyalty and grow
your business incredibly with the power of a smile and listening
ear.
"Changing Lives...One Career at a Time."
Contact Details: Warschaw Learning Institute 8424 Santa Monica
Blvd. #A-170 West Hollywood, CA. 90069, USA
http://www.warschawlearninginstitute.com
information@warschawlearninginstitute.com (323) 822-0917
Copyright 2005 by Warschaw Learning Institute You may copy and
use this article in your newsletter as long as you print the
complete article including the contact details. Thank you.
About the author:
Cathy Warschaw is the Director of the Warschaw Learning
Institute the leading online dental office training among
today's dental professionals, adults changing careers and high
school seniors.
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