Jim, a 42-year old engineer was teaching his eight-year-old son how to fly a radio-controlled airplane. As the airplane was taking off, Jim instructed his son to push the control stick on the radio to the right. He did and the airplane turned to the right.

This was repeated several more times until the airplane turned full circle toward the son, ready to land. “Push the stick to the right,” said Jim. This time, however, the plane turned left. “Push the stick left,” Jim said. Now the plane turned right, as if it suddenly had a mind of its own.

“I’m confused,” said the son. “How do I know which way to push the stick when the plane behaves differently depending on if it’s flying away from me or toward me?”

“It’s simple,” said Jim. “Simply imagine you’re in the plane and push the stick accordingly.” This cured the problem.

What a great lesson in empathy – the ability to experience the world from another perspective, often the perspective of another person.

As an anonymous English author wrote: “To empathize is to see with the eyes of another, to hear with the ears of another, and to feel with the heart of another.”

Why is empathy important? The real world bottom line is that lack of empathy leads to poor communication and a failing to understand others. Lack of empathy leads to all sorts of problems in our world. Nations go to war, people are killed, couples divorce – all for a lack of empathy and understanding.

It is natural to become angry when frustrated or irritated with people who do or say things at variance with our worldview.

To manage anger, it often helps to see our anger as a combination of their behavior and our lack of empathy. While we cannot control other’s thoughts, feelings or behaviors, we most certainly can increase our empathy skills.

To control our anger with increased empathy, three basic skills are required: listening, self-awareness and acceptance.

Empathic listening is a type of listening that goes further than ordinary listening. This type of listening uses another person’s point of view to see the world as others see it. It provides a higher level of

Self-awareness occurs as you better understand your own thoughts and feelings. You are then better able to understand the thoughts and feelings of someone else. The more open we are to our own feelings, the more skilled we become at reading someone else’s feelings, and generally the less angry we feel toward them.

Acceptance, on the other hand, is the ability to see that others have a right to their “ridiculous” feelings. We must allow people to have feelings without telling them how they should feel. W cannot stop others from having feelings.

Empathic people understand that feelings are difficult to control. When we accept others as they are, it simply means that we understand that they are doing the best they can at the time. Remember, if they could do any better, they probably would.

Acceptance of others’ feelings is not easy when people act differently than we do. We all have difficulty with those who are different. By learning the skill of empathy, we will be better able to understand ourselves and others.

Here are five simple rules to be more empathetic.

1. Pay attention to the feelings that others express. Watch for both verbal and nonverbal clues. Try to understand the message behind the words and actions.

2. Place the feelings of other’s ahead of your own. Put aside your own needs and ideas long enough to listen to another’s point of view.

3. Communicate your understanding. Respond or give answers to the messages you receive to show you understand them.

4. Do not interrupt. Let speakers finish what they are saying before you talk.

5. Ask for more information. If you still don’t understand, ask more questions until you fully understand.

Dr. Tony Fiore is a So. California licensed psychologist, and anger management trainer. His company, The Anger Coach, provides anger and stress management programs, training and products to individuals, couples, and the workplace. Sign up for his free monthly newsletter "Taming The Anger Bee" at www.angercoach.com and receive two bonus reports.